Frequently Asked Questions

What is Flexible Learning?

Flexible Learning courses are online, open-enrollment credit courses. The coursework is self-paced as long as it is submitted on a consistent basis, such as weekly or bi-weekly, and the course is completed within 16 weeks of the enrollment date. All of the Flexible Learning credit courses are offered online through the e-Learning management system called Canvas. The undergraduate credit courses offered are fully accredited by the Southern Association of Colleges and Schools Commission on Colleges. View Flexible Learning's online credit courses here.

What is some important information I need to know?
  • Students may enroll in Flexible Learning courses at any time but need to complete their course(s) within 16 weeks from their date of enrollment. It is important to establish a regular study schedule as soon as the course materials are received, monitor progress closely, and do not lose track of time.
  • Refund Policy: tuition refund, minus a $25 drop fee, within 30 days of enrollment; written request required via email.
  • Course Drop Policy: To drop a course, email the Flexible Learning office at learn@dce.ufl.edu with a request to drop within 14 weeks of the date of enrollment. It is the student's responsibility to verify that all drop requests have been received by the Flexible Learning office within the allotted time. The course grade will appear as "W" on a UF transcript. (UF students need academic approval to drop a course.)
  • Grade Posting: final grades are posted to the student’s transcript to the term they enrolled in, regardless of the term in which the course is completed, as determined by the university calendar.

For any questions regarding policies, please contact Flexible Learning by email.

How do I enroll?

Enroll online here and register today!

Submit the required documents for either a UF student or a student at another university.

NOTE: Allow 5 business days for the UF Registrar to post course(s) in ONE.UF after your registration is processed. The course(s) will appear in the term which you registered.

Can I access a course syllabus before registering?

Yes. See a full list of our courses here. The course table is searchable and sortable and includes a link to the syllabus for each course.

What is a Course Management System?

Our Flexible Learning courses are administered through Canvas, a learning management system or course management system.  If you would like to learn more about e-Learning and Canvas view here, the FAQs for Students.

How do I calculate tuition?

On the Courses page, click the link that says "Tuition & Fees" associated with your course of interest. The pop-up box includes an estimate of your tuition and fees. Tuition is also listed in the right column of each course profile. Notice that the price is per credit. There is also a Distance Learning Fee, which is per credit as well.

Calculate tuition:

  1. Determine which tuition applies to you
  2. Determine the number of credits that you will take through Flexible Learning
  3. Multiply the tuition by the number of credits
  4. Multiply the Distance Learning Fee by the number of credits
  5. Add to obtain a total

Textbook prices and tax for textbooks are not included in tuition calculation.

I’m fully registered. How do I get started?

To get started, allow us to process your enrollment.  Once the enrollment is processed (i.e. when we have all the information we need from you and have charged your card), you will be sent a welcome email the following business day with instructions on how to access the course.

Check your email for further pertinent instructions on how to access your course.

What about exams?

Most Flexible Learning courses contain one or more examinations. Our courses now utilize ProctorU, an online proctoring tool. Once enrolled, the course information will specify how to request a proctored exam. All required coursework must be submitted prior to requesting an exam.

Online Proctoring

Proctor U is the online proctoring service that we use. Please review your course syllabus to determine if your course currently uses ProctorU and to obtain instructions on how to use their proctoring service. If your course does have proctored exams, a webcam with a microphone is required. Test your computer here ProctorU Test It Out to ensure that you will be able to take the exams prior to registering.

Who do I contact if I need special testing accommodations?

The Disability Resource Center (DRC) in the Dean of Students Office provides students and faculty with information and support regarding accommodations for students with disabilities. Staff at the Disability Resource Center will assist any student who registers as having a disability.

Official documentation of a disability is required to determine eligibility for appropriate accommodations. The professional employees at the Disability Resource Center serve as full-time advocates for students with disabilities ensuring students have physical and programmatic access to all college programs. Services provided by the Disability Resource Center (DRC) include testing accommodations and registration:

Flexible Learning students need to forward copies of any testing accommodations to our office after their enrollment is processed and they have registered with the DRC.

How do final grades work?

The final course grade is issued by the instructor. We suggest the final coursework be completed and submitted for grading a minimum of one week before the course expiration date. Refer to the course syllabus for specific grading information.

The UF Registrar is notified electronically of the final course grade. Allow 5 business days for the UF Registrar to post final course grades to a UF transcript.

If a student fails to complete the course before the course expiration date, a failing grade of "E", “E0” or “E1” may be recorded to the UF Registrar.

How do I get a transcript?

The final course grade will appear on a UF transcript. Some institutions have limits on the number of Distance Learning courses or transfer credits they will accept, so it is student's responsibility to check on the transfer of credit before enrolling.

Ordering Transcripts

Transcripts are available through ONE.UF. Use this site to verify that your final grade has been posted prior to ordering a transcript. During normal business hours, the final course grade will automatically be sent to the UF Registrar's office. Students must allow at least 5 business days for the registrar to post grades to a transcript. There is a fee the registrar will collect prior to sending an official transcript to another institution. For more information, visit ONE.UF for ordering a UF transcript.

What about course cancellations, drops, and withdrawals?

Course Cancellation

Within 30 days of enrollment date

The request to cancel a course must be in writing and emailed to learn@dce.ufl.edu or faxed to 352-392-6950. Refunds will be the amount of tuition, less $25.00 per course. It is the student's responsibility to verify that all cancellation requests have been received by the Flexible Learning office within the allotted time. Contact our office at 800-327-4218 with any questions. No refunds are granted after 30 days.

Course Drops

Within 14 weeks of enrollment date

To drop a course, you need to email the Flexible Learning office at learn@dce.ufl.edu with a request to drop within 14 weeks of the date of enrollment. In addition to their own request by email, UF students must have advisor approval to drop a flexible learning course. An advisor can email learn@dce.ufl.edu with the student’s UF ID, the course that they want to drop, and confirmation of permission to do so. It is the student's responsibility to verify that all drop requests have been received by the Flexible Learning office within the allotted time. The course grade will appear as "W" on a UF transcript.

UF students must also have an Academic Advisor or Department Chair email the Flexible Learning office at learn@dce.ufl.edu within 14 weeks of the their enrollment date stating that they are approved to drop the course. The grade will appear as "W" for withdrawal on their UF Transcript. The course grade will not negatively affect a UF student’s UF GPA.

After the course expiration date

Course Withdrawals or Drops (Nonmedical)

Visit the UF Office of the University Registrar's website for Petition Information and Instructions for withdrawals or drops and retroactive withdrawals or drops. University of Florida policies and procedures must be followed. An approved withdrawal form must be submitted to the Office of the University Registrar, PO Box 114000, 222 Criser Hall, Gainesville, FL 32611-4000 or Fax: 352-846-1126 for review and final approval. Students must also notify the UF Flexible Learning office of this request. For more information on UF Withdrawal Policies, view here.

Medical and Retroactive Medical Course Withdrawals or Drops

Visit the UF Dean of Students Office website for the Medical Withdrawal Process for policies/ procedures. An approved withdrawal form must be submitted to the Dean of Student's Office for review and final approval. Students must also notify the UF Flexible Learning office of this request. For more information on UF Withdrawal Policies, view here.

What is plagiarism?

A student shall not represent as the student's own work all or any portion of the work of another. Plagiarism includes but is not limited to:

  • Quoting oral or written materials including but not limited to those found on the internet, whether published or unpublished, without proper attribution.
  • Submitting a document or assignment which in whole or in part is identical or substantially identical to a document or assignment not authored by the student. Source: Regulations of the University of Florida, UF-4.041. For more information, view the Student Honor Code and Student Conduct Code: Scope and Violations document.

For a violation or violations of the Honor Code, a student may receive any of the sanctions that can be imposed for Student Conduct Code violations, including but not limited to conduct probation, suspension and expulsion as well as any educational sanctions. In addition, students may receive the following:

  • Assignment grade penalty. The student is assigned a grade penalty on an assignment including but not limited to a zero.
  • Course grade penalty. The student is assigned a grade penalty in the entire course including but not limited to an "E".

Source: Regulations of the University of Florida, UF-4.047.

How do I petition for an extension?

Students are allowed 16 weeks, from their date of enrollment, to complete and submit their coursework. If the student has not submitted at least 50% of their coursework and have an extenuating circumstance preventing them from submitting the coursework, a failing grade of “E”, “E0” or “E1” will be issued and recorded to the UF Registrar.

If the student has made sufficient academic progress, which is defined as completing and submitting at least 50% of the coursework and have an extenuating circumstance, the student may petition the instructor for a course extension before the course expires. Each course extension request will be administratively evaluated. Instructors are not required to allow extensions. If a student does receive an extension, an incomplete grade of an “I” will be assigned as an interim grade. When the course is completed, the instructor will initiate the change of grade. After that, the “I” grade will be changed to the student’s final course grade on their transcript.

How do I request an official transcript?

Transcripts are available through ONE.UF. Use this site to verify that your final grade has been posted prior to ordering a transcript. During normal business hours, the final course grade will automatically be sent to the UF Registrar's office. Students must allow at least 5 business days for the registrar to post grades to a transcript. There is a fee the registrar will collect prior to sending an official transcript to another institution. For more information, visit ONE.UF for ordering a UF transcript.

If the online system cannot be used, contact the UF Registrar for instructions to mail in a request with a check or money order. They can be contacted by phone Monday-Friday, 8:00am to 5:00pm, at 352-392-1374. Persons with hearing impairments can call FRS # 800-955-8771 (TDD).

Are my records confidential?

Yes. UF assures the confidentiality of educational records. This is done in accordance with the State University System's rules and state statutes, as well as The 1974 Family Educational Rights and Privacy Act (FERPA).

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